1. Who we are
We are Nouveau Care Limited, a UK-based provider of personal pendant alarms. Our website address is: www.nouveaucare.co.uk.

2. What personal data we collect
We collect data when you place an order, sign up to our newsletter, or contact us via our website. This may include your name, address, phone number, email address, and payment information. We may also collect information about how you use our website (IP address, browser, etc.).

3. How we use your data
We use your data to:

Process orders and deliver products
Provide customer support
Manage returns and warranties
Communicate with you about your order
Send marketing (only with your consent)

4. Lawful basis
We process your data based on contract (to fulfil your order), consent (for marketing), and legal obligations (e.g., record-keeping).

5. How we store and protect your data
Your data is stored securely and protected using appropriate technical and organisational measures. We do not store your card details. Our site uses SSL encryption and we only work with PCI-compliant payment providers.

6. Sharing your data
We do not sell your data. We may share your data with trusted third parties to deliver services (e.g., payment processors, couriers), but only where necessary and under strict agreements.

7. Your rights
You have the right to:

Access your personal data
Request correction or deletion
Object to processing
Withdraw consent for marketing
Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Cookies
We use cookies to enhance your experience, such as remembering your cart or login status. You can manage cookie settings in your browser. For more details, please see our Cookie Policy.

9. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact us
For privacy concerns or to exercise your rights, please contact:
Tom Smith
Phone: (01603)765875
Address: The Compton Room, St. Barnabas Church, Derby Street, Norwich, NR2 4PU