We want you to be completely satisfied with your pendant alarm purchase. If for any reason you are not happy, you can return your item within 30 days of receipt for a full refund or exchange, subject to the following conditions.

Eligibility
Products must be returned in their original packaging, unused, and in the same condition as when received. For hygiene reasons, we cannot accept returns on products that have been opened or used.

How to Return
To initiate a return, please contact our customer service team at enquiries@nouveaucare.co.uk or call (01603)765875. We will provide you with return instructions and an address.

Refunds
Once we receive and inspect your return, we will process your refund within 7 working days. Refunds will be made to the original payment method.

Faulty or Damaged Items
If your product arrives faulty or damaged, please notify us immediately. We will arrange for a replacement or refund at no additional cost to you.

Return Shipping Costs
Unless the product is faulty or incorrect, return shipping costs are your responsibility.